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Review of Quality 1st Basement Systems

If I could give this company zero stars... I would...

If I could give this company zero stars... I would!

My husband and I had them come to our home to complete a waterproofing and bright wall system. The waterproofing system was done first and came out great! However, I can not say the same for the bright wall system.

First and foremost, when the crew arrived to our home, my husband and I went to the basement to greet them and one of the crew members looked at my husband like he owed him money! He was rude and completely oblivious to the fact that he was in our home and refused to show common courtesy by greeting my husband and I.

While they were putting the bright wall system up, my husband and I repeatedly visited the basement to check the progress, as well as, to make sure everything was to our standards (we wanted to make sure it was meticulous). To our surprise, the bright walls were completely uneven and looked like my 6 year old niece was cutting the pieces up and screwing them on the wall. We brought it to the attention of the supervisor whom I asked if they were planning to put trimming on it. Well, I can guarantee you that if we did not ask about the trimming, it would not have been done!

Then, while they were finishing the system, we noticed that there were sections that were not screwed properly to the concrete and we also brought that to the attention of the supervisor. He told us that unfortunately that is how the system was and he couldn't do anything about it. My husband asked him, "WHAT DO YOU MEAN YOU CAN'T DO ANYTHING ABOUT IT? All you have to do is add a screw here and here!" The supervisor did not like that we were asking him to do his job and became extremely upset.

Needless to say, when the work was done, the basement was left a mess with dust, screws, and scraps all over the floor.

We then had a supervisor come to our home to explain our concerns and he completely agreed with us. They will be sending someone else out to finish the work that should have been done in the first place! We will not be doing business with this company again or referring them to any family and friends!

Quite honestly, I am surprised they remain in business if this is the type of work that is completed!