Held our wedding at Pheasant Run on May 18th, 2019...

Held our wedding at Pheasant Run on May 18th, 2019.
The front desk staff and lack of communication onward has really left us disappointed with the overall experience.

We started working with Brittany Norris about a year and a half ago. She quit, and we were never notified of this. I had to call several people before being told that there was a new person. Was pretty disappointed that you didn't feel we were important enough to contact to let us know we would be working with a new person.
Thankfully, Berenice Cruz took over and was great with most of the planning. She let us know that Brittany did everything incorrectly- and fixed it for us. Berenice is a wedding planning angel.

Everything from then was great until we actually got to the hotel.
My parents had requested a double bed room. (They originally had a king, but needed this room due to sleeping arrangements) They were accommodated for one out of their two nights. The front desk staff never mentioned that only one night was switched.. We were told they would have to check in & out (during our wedding...) on Saturday afternoon. This was the mistake of the front desk staff, which nobody was willing to accommodate.
On the eve of my wedding day, I spent a total of 2 hours down at the front desk because your staff thought it was acceptable to hangup on my Mother when she tried to fix this herself.
Your front desk supervisors were rude and diminishing the situation at hand. It was not until I suggested moving my entire brunch out of the hotel that something really resonated.

Additionally, your rooms are incredibly disappointing. For a $120 price tag, my guests were expecting a clean and tidy room. I know of at least two parties that needed to switch or be refunded due to water dripping, things not working, or bringing up the general run-down state of each room. It's quite disappointing.

Lastly, we planned a Sunday brunch for our guests. We were told that we should over-estimate the number of people & that we could be refunded if that amount changed. We are now being told that we cannot have a refund as what we were told was an estimate, was actually a guarantee. We would have never guaranteed 56 people for an early morning brunch. We are losing around $400 with this.

The above mentioned situations have really put a damper on our outlook of the property itself. We are strongly recommending that none of our friends, family or anyone we talk to avoid this establishment at all costs.