I was put on hold for half an hour to not even get...

I was put on hold for half an hour to not even get someone on the line! Very nice .. Must make an appointment as soon as possible because my complaints can not wait and then you call several times in the afternoon there will not be picked up and then you will be put in a queue with 4 waiting then you are the next one after 28 minutes and then Have you still spoken to anyone ... There the calling minutes go ..