We had made a claim through insurance company RACQ...

We had made a claim through insurance company RACQ as we had a pipe burst in our ceiling causing somewhat damage throughout.
RACQ themselves were very helpful throughout this process, as they had told us that the Aizer Group will be taking over from here once our excess had been paid..
Well all we can say is that it had all gone down hill from the beginning when they actually turned up here on our property!
Our blinds were damaged throughout the demolition and afterwards the cleaners that they had organised couldn't even clean up correctly (another long story), along with they had removed particular markings that were left by the electrician to replace our lights back in ceiling (Two have been put back incorrectly which now has left dark areas).
They also cut corners when repainting our ceiling (Scope of works & cost saving without consulting US 'the Customer' or our insurance company RACQ) as it wasn't up to standard what so ever as they've been back recently to do it once again!
You wouldn't read about it, but cracks have now appeared days after the second painting & they need to come back once again...
So, if you have claim through RACQ Insurance, ask them not to deal through this mob 'The Aizer Group' as they have put us through enough with all the finger pointing, passing the buck & of course all the innuendo that has come with this at very sensitive time for us & our family!
Again RACQ have been communicating throughout all of this as they too have been very let down & disappointed as we are they're valued customers.
A formal complaint has been written to the RACQ regarding this matter as it should not have happen like this nor should it EVER happen again over something so simple instead of cost cutting & corners, absolutely disgraceful from a group like this!
So avoid at all costs as they have been very costly, very stressful, loss of work due to timing etc etc...This was a very simple job to fix as were glad that we hadn't lost a roof or a tree fallen through as I could not imagine what they would have done to us..