Matthew Foster

Review of la Torretta

I booked the escape from the lake suite for my wif...

I booked the escape from the lake suite for my wife's birthday planning to surprise her with the romantic package. Started out GREAT with the SPA who took GREAT care of her. Then the train wreck happened at check-in. We get to the room to discover it's double booked. 20 minutes later after taking the stairs from the 20th floor because the elevators were slow, the staff trys to resolve. After an hour we were offered another room but unfortunately can't make the romantic package because it was mistakenly given to another guest. I suppose you will get a great review from them. Also the new room is a downgraded standard suite. So the front desk manager offers me a to-do another day. Hoping for a better experience for our anniversary. I will happily change my review if this resort makes it right and follows thorough with their promise. Fingers crossed.