I went to The Ultimate today with my boyfriend to ...

I went to The Ultimate today with my boyfriend to look at dresses, we went in and were immediately put on a list and allowed to go look at dresses. I picked a few out and then went up to the front to tell them that I was ready to try them on as that is what I did last time. I was very rudely told off by the owner Heather and she said that they would call me when they call me. I waited with my boyfriend for about an hour and a half and then my name was called. I was the first one on the list up at the counter as I had been waiting an extremely long amount of time. The other people who we re on the list got taken to rooms and I was ignored. My name was called again and I was about to be taken to a dressing room and then a mother and daughter bride got my space (I m still not sure how that worked).

I ended up leaving without trying on any dresses. I was annoyed with the long wait and because of how Heather was speaking to the other employees. There was very nice woman at the counter that was trying her best to be helpful and get things done and whenever she made a note or something she would try and tell Heather and then Heather would get visibility annoyed. I am very dissatisfied with the unprofessional service. I am not qualified to run a business but I think I would make sure my staff inform customers about the wait before they pick out dresses and then go to try them on and if I was the owner I would limit how long people could try on dresses during high trafficked hours such as the weekends. I also drove an hour to get to Ultimate and it was a waste of gas and time.

TLDR: The owner was super rude to the customers and her staff. I was ignored from the moment I said I was ready to try on dresses. DO NOT SHOP HERE!