Alison Jane

Review of Days Hotel London Waterloo

Location close to all main attractions & public tr...

Location close to all main attractions & public transport, breakfast good thank you Igor you re a lovely guy reminding us of breakfast vouchers to get from reception. We arrived a couple hours early & Veronika not only did she help me via email when I was trying to get through to Wyndham rewards to cancel part of our stay before our flights to London departed Sydney, Australia, she held our bags in storage before we checked in, giving us downtime to look for somewhere to eat and familiarise ourselves with our surroundings keep in mind we were still jet lagged after 22hours in the air. Other staff friendly however when I rang reception from my room which they told me to do if I needed anything phone rang 20 times before I gave up, tried again straight after first attempt 20 rings no answer. Came downstairs to see why & 3 staff I could see, 2 in the back room 1 leaning into a back room talking to another & 1 sitting at reception, why no one tended to the needs of their guests I don t know. Do u even care? I ve seen many poor reviews you ve ignored this far & they were written a long time ago. That was disappointing as a Worldmark Wyndham Club Asia South Pacific owner of over 15 years & Wyndham Rewards Club members our previous associate hotels & resorts to our club and owners far exceeded the overall quality stay of this hotel & will not be using my Wyndham rewards club for this hotel again. I have already submitted this review in a separate evaluation to our WorldMark Asia South Pacific Club CEO Barry Robinson. Now the room, ok cleaning other than the fan that has dust stuck to it, maids came replaced what we used when needed. No air conditioning & this is bad especially with guests who have pre-existing health conditions as I nearly passed out a few times from not being able to control my own room temperature especially during tourist season in summer. We also have asthma yet staff are very cosy with their all day air con in the foyer downstairs. Although fan provided minimal relief still not good enough. My epileptic seizures can be triggered if weather is too hot so a room with a/c is appropriate. Was told were no double rooms for 3 people so my husband & myself could have privacy from our 3rd party guest, were given 3 beds; 2 bigger same size and comfortable the only down side was kicking it with your toes when walking past it as room is long not wide, 3rd bed smaller like a child s bed & they knew we were 3 adults although our 3rd guest could not make it to stay with us this was besides the point. As an owner member of our WorldMark Wyndham Club Asia South Pacific I m glad I came to assess this hotel for our owners. 3rd bed was also hard & uncomfortable you can feel the springs through the underlay, our room felt like a cell room with a small window. Bathroom clean, shower too small be careful not to hurt yourself coz there s no room to move. Outdated building that needs a major over haul for health and safety standards. Overall doesn t matter if the location is great for all main attractions to have an enhanced holiday worth your money is be somewhere comfortable also so the owners for Days Hotel Waterloo need to up their standards and renovate because it is no good having a nice looking reception area with uncomfortable stays in your room especially if the hotel income comes from those who you provide rooms for.

Edited to 1 Star from 2: Whilst we had one of the continental breakfasts that we paid for; milk in cappuccino machine had no milk in it when we asked the lady she told us to pour the cold milk for the cereal into our coffee. Also the sirens up and down the street is bad. I noticed in some reviews pictures some rooms had queen beds made yet when I asked them to make sure we had a queen bed I was told to push my own beds together, I m sorry but I m sure if a customer asks for a queen bed your staff should push the beds together & make it into a queen at their request. Also bludgers came in off the street a lot up to our seating outside the hotel to ask for cigarettes. No Security!