Melissa Wilson

Review of South Austin Medical Clinic

Just established with this clinic and have had hor...

Just established with this clinic and have had horrible experiences. Three weeks ago, I woke up with extreme pain in both shoulders and chest and called the clinic and got a recording that they were closed. I called back three times because I knew they were open on the weekend and I got the same recording. The recording had the number to on call Dr so I called that number. I got the answering service who called the clinic's line and they got the same result so she paged the on call Dr. Someone from the clinic called back and admonished me for calling the on call Dr for a "non emergency" and said they had just been closed for lunch. Not my problem that their recording didn't indicate that and shoulder and chest pain seemed pretty relevant to me. Anyway, she tells me I can call back tomorrow and maybe I'll get an appt. I ended up going to Urgent Care and had an abnormal EKG.
Fast forward to today. I was seen three days ago for a fever, cough, body aches and severe headache. My flu test came back negative so I was prescribed a very expensive antibiotic for a sinus infection. I've had many sinus infections and my symptoms didn't present that way, but she's the Dr. I am still running a fever today and feel worse. I called at 1:43 and was told a Dr would call me back. I called at 5:43 and they apologized and promised a Dr would call me back. I called at 7:53 to the answering service and a rude lady said she couldn't reach the Dr and I would have to wait for a call back. When I tried to explain I have been waiting all day and asked how long it would be, she said, "goodbye" and hung up on me. I'll be looking for another Doctor.