Enterprise is the WORST PLACE to rent cars from, e...

Enterprise is the WORST PLACE to rent cars from, especially this location. For my best friends wedding, we reserved a car to travel to the wedding. There were 8 of us bridesmaids who wanted to drive down there together. We particularly asked for an SUV that has 8 seats and the employee said he will give one that fits our needs. We paid extra for the car we requested and yet it turned to be the exact opposite. We tried reaching out to enterprise customer service to swap out the car, but no use, everyone just took down the complaints and stored them in their database and did nothing about it. We wasted about 6 hours of our time for this and we even drove to a few nearby locations to swap out the car and get what we paid for but that was a waste of time as well. For instance, one representative said you need to call customer service and reserve a car and we called up customer service and tried to reserve a car at the location nearby but instead they reserved a car at a different location and we found this out once we reached the location to pick up the car. At that point we were very frustrated and lost so much time we will never get back during one of the most memorable days of our life.

Please refrain from renting at Enterprise!