Danette

Review of The Henderson, A Salamander Be...

The staff here is very friendly and respond quickl...

The staff here is very friendly and respond quickly to your needs and requests. Food is delicious! The rooms are beautiful. The pool area is clean and relaxing; plenty of space to lounge. The reason I can't give 5 stars is because the house keeping staff was very inconsistent. My first day the housekeeping set up my towels, soaps, and coffee stations so nicely. Everything was in place and in order. The second day they set up the towels but didnt give me any condiments for coffee and took the glass coffee cups away completely. Third day, nothing was set up right. The towels were tossed in the room, not even in the bathroom. They threw the towels on the little counter when you step in the room. No refills on soap, no toilet tissue, no soap, shampoo or conditioner...no refills. They even took the mat out the bathroom you step on when getting out the shower. So long story short, the housekeeping is very inconsistent with their service. Also, the reason I can't leave a 5 atar review is because the resort put a family of 5 or 6 next to us. My husband and I are celebrating our 10 year anniversary. We are placed on the highest floor, second to the last room at the end of the hall and we're thinking we will get peace and quiet and we did on night one. But on the second night a family checked in that last room on the same hall right next to us. I feel its pretty careless and thoughtless to put a large family in a room next to couples, especially couples celebrating anniversaries for obvious reasons. This family was up at 11:45pm screaming, banging the walls, playing karaoke. Totally killed my vibe. Sadly, we had to call security to calm things down. Security came within 30 seconds. Very responsive and cared about our concerns. They are only noisy during the daytime hours now, which is fine. Nights got better after the one time security intervention. My suggestion to the resort is house families separately from couples the best you can. Really kills the romantic vibe. Also, I would have liked a few complimentary eating options. Everything is charged plus 20% tip every order. That's a little rough for the not so rich guests. But other than that I am having a great time! We check out tomorrow. With the knowledge we have acquired during our stay, we would be happy to have another visit here in the future.