Carla Mundt

Review of Grand Circle Travel

September 20, 2017

September 20, 2017

CUBA TRIP CANCELLED

The trip should have been cancelled long before. GC got to keep our dollars the longer they waited -- 20 in the group at $5000+ each.

We are so unhappy with GRAND CIRCLE/OAT the way they handled the Cuba cancellation. We took our full refund from them as we will go with another group for our next travel adventure. This was our first tour with GC/OAT. We have traveled with GoAhead and Tauck--never a problem. I realize the hurricane issue was unique. OAT had cancelled the Cuba tour before us.

Hurricane Irma was September 9, and I was reading all sorts of warnings not to travel to Cuba -- the Miami Hearld and the State Department. OAT did not communicate with us until they cancelled the trip September 18. We were to leave on the 26th. Several of us were calling and were told "we are working with this on a day to day basis. I wrote support several times but no answer. I wonder if on a day to day basis, they were looking at the photos and devastation I was looking at.

Now they will only credit our VISA account with our refund. As of 9/20 we do not have our refund.

Carla and Bill Mundt
Oregon