Keely O'Grady

Review of Sweetiepie Restaurant

I chose Sweetie Pie to make my wedding cake on 29 ...

I chose Sweetie Pie to make my wedding cake on 29 Feb 2020. It was a simple buttercream rosette cake with red icing. I sent a picture of the exact cake and colour and a photo of my dress that I wanted it matched to.
The cake when collected was no where close to the colour I required.
When I queried this I was told a) buttercream changes colour when exposed to air b) she never says she can colour match c) she doesn't work with red much. I'm not sure why Sonay decided this wasn't important information to discuss with me prior given this was a wedding cake.

I was extremely disappointed with her response to my complaint. She was immature and her suggestion was she just make me the cake again.

Finally about two weeks later she offered a 50% refund which she has still not paid despite me emailing her and also visiting in person asking she honour her statment.

To top things off when I went to return the cake stand at 9am as per the opening hours the shop was still closed. When I text Sonay to ask whether she intended opening I was told she was just running late. When I pointed out this was a major inconvenience to me and I had made a special trip to the premises Sonay told me this was her own business and she did not have to justify her hours to anyone despite the hours being stated in her website and at the premises.

SO NOT IMPRESSED, an awful attitude to genuine complaints with a good reasons. Would not go back given her poor customer service, poor attitude and she does not honour her promise to refund the payment. BUYER BEWARE.