Chad Slaga

Review of Courtyard Marriott, Wooddale I...

I checked in for the Second night in a row there ....

I checked in for the Second night in a row there ...the manager was working front desk gave me same room I had which was fine. I get to room and both keys don t work. Went back to counter and had to wait 10 minutes for her to return to desk. Then she gave me different keys. When I get back to my room and opened my door my room was not cleaned since I checked out at 830 that morning. Bed and everything still just as I left it earlier when I checked out. Mind you I checked in at 800 that same night. She was very rude saying that it s not policy to clean rooms for stay over...I told her I checked out for one day stay and came back for second night which is not considered stay over because I checked out of hotel. She said I was one of few who had a problem with room not being cleaned and said welcome to covid as if that s an excuse not to clean their rooms. She gave me a different room with an extremely rude attitude.