Review of VHL Heating Ltd

4 years ago

EDITED REVIEW

EDITED REVIEW

VHL are an average company and have used them every year for a few years, but my most recent interaction with them has left a very sour taste.

After a boiler service in December 2019, they emailed me as below.

I left them a decent review and followed up by email to get my cashback and they went completely silent on me for weeks. Then after chasing, one of their team (Jennifer F.) replied to say a refund had supposedly been processed, but after checking for several days I had not received anything. I have contacted them a couple of times since to ask where this refund is and which account it was sent to, in case it was my oversight (unlikely, but giving benefit of doubt) and it's been total silence throughout.

I cannot in good conscience leave a positive review for VHL after they way they've handled this situation.

Just don't offer your customers something you can't deliver on! These are absolutely BASIC business principles. OR just own up to the fact that you offered too much and have been flooded with customers taking this up, and apologise. Don't just ghost the people who have been loyal.

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Dear ,
Thank you for recently using Village Heating Ltd.
So we can help promote our business & learn from what we did right, or wrong in some cases
We would love if you would write a quick review of the service you received, good or bad reviews are welcome!

Please click here to write one.
If you have had any issues with our service and don t want to write and review, just email me and I will get it sorted!
Thank you once again!
Kind Regards,
Village Heating