I started my loan with them in October with a prom...

I started my loan with them in October with a promise that I would be able to close before New Year s. Unfortunately, that never happened. It took multiple emails and complaints on my part to get their attention to finally close my loan. By mid February we were able to close. That being said, the people that I dealt with, were always professional and wanting to help. This makes me believe the problem comes from the higher ups.