I forgot an item in my room that cannot be replace...

I forgot an item in my room that cannot be replaced and as soon as I realized it I called the hotel to report it. I never received an answer on it even though I called twice to speak with someone. They told me they would speak with housekeeping and let me know. It wasn't until I reached out to my travel agent who reached to them that apparently the General Manager got involved and I received a proper although unsatisfactory response via email. I don't think I will ever stay here again; for the price I can find better service and accommodations somewhere else in Rome.