Jennifer Caldwell

Review of Coral Springs Auto Mall

I gave them one star for their dealings prior to g...

I gave them one star for their dealings prior to getting our money and the price and condition of the car, otherwise I would've given them none, even though that's not possible. We worked with Paul on an online vehicle as we did not live close to the dealership. Paul insured us that we could do everything through mail. etc. and have our vehicle quickly. He pushed our bank and us to wire the money so that he could get the vehicle on the truck that day. Wiring the money required a $15 fee from us, and time off work to deposit the money into the loan account. The bank wired them the money with the promise that it would be put on a truck and sent right to us as soon as the money was received. This was all being done b/c Paul said this was the quickest way to get it to us.

Well, the car was not put on the truck that day, or the next. Finally, on the third day, at 3pm, it was on the truck. This was a Saturday. So... call the insurance company to change the day they transfer our insurance from one vehicle to the other until Monday...plan our Sunday around getting the vehicle.

Nope. We get a call that the vehicle will be delivered on Monday and they will text us with a time frame. That Monday, we get a text that he car will be delivered at 5pm. 5pm rolls around, 6pm rolls around. Finally we get a text stating the car will be delivered at 1am Tuesday morning. Ummm... No!

Work it out for it to be delivered at 6:30am instead. Truck comes at 6:30am. No insurance on my old car at this point b/c we had changed it to switch on Monday. There's a NAIL in the tire of the car and it's going flat. Stuck with no car to drive to work and instead taking off work to get the tire fixed. Call Paul...."let me know what happens...." well, how about, since it's an AWD you give us money for four new tires b/c we both know if something happens to the patched tire four months down the road you're not going to do anything about it.

Get in the car, turn it on, it's 200 miles over what we signed off on in the paperwork and it's reading that it's durle for an oil change. Call Paul... "well it's been test driven." No Paul. We signed paperwork with the current reading of the odometer reading 3306 and it's now at 3502. Nobody should've been test driving the car, since it was being sold to us, or change the paperwork. That's probably where the nail came from and who is test driving a car 200 miles? .

Nothing was done for the flat tire and nail, the false odometer reading, or the delay in delivery causing us to miss work. Once Paul had his money and he new the papers were signed, he became completely unhelpful and could care less.

As I said, I gave it two stars b/c we were happy with the price of the vehicle and the condition was great. Although I do think that the stars for the condition should really go to the previous owner, not the dealership, bringing them to 1 star for price and dealings prior to getting our money.