Dex Hiltner

Review of Capital Dodge | Chysler | Ram ...

Jeep purchase review

Jeep purchase review

Quick response to initial query - low price advertised on website and kijiji
Test drive set up for next day 24 hours + later
Vehicle is not ready for test drive and none of the electronics in the car are functional
The salesperson is not knowledgeable about vehicle, also appeared not to know how to drive a manual vehicle and had me drive it off the raised curb
When negotiating purchase, we were informed of a mistake in the pricing. The dealership would not honour the original posted price. We were not informed of this price difference even though it was noted and fixed that morning . We had checked the price online that morning as well as it had not been changed.
When continuing to negotiate sale price, the salesperson, upset with us pushing on negotiations and trying to get the price back to the original advertised price, told us that he really didn t care how much we paid, as he was only making $400 on the sale regardless of price . Didn t really give the impression of caring about us or making the sale.
After purchase, we got home and realized that we had not asked about or been informed about dealership policy on licensing and plating of vehicles. I immediately sent an email to the Sales Manager and salesperson asking to clarify this so that we know if we need to bring our own plates (some people have multiple year stickers).
Two days later, I have received no response. I called the dealership that day and the next to follow up - no response.
The day following is our pickup day and I call the dealership again. The call is answered, but our sales team isn t in the office yet and can t be consulted.
We go to pick up the vehicle and are asked to walk around it to inspect it and we note three blemishes in the paint - two scratches down to steel and a scuff mark on a brand new vehicle! Our salesperson expresses his doubt that they will fix it for us and we are encouraged to set up an appointment with the Service department to get it fixed.
We are then sent back to the sales manager who apologizes for not getting back to us on our questions as she has been with customers back to back since she got in at 1pm even though we sent our questions in by email days prior.
We are charged for a new plate and sticker
The sales manager informs us that we will be getting a welcome package from the parts department, but will not be getting it that day because the parts guy is not in.
We schedule an appointment for the bodywork for two days later. When we come back to drop off the vehicle for service we pick up the welcome package, which is a tube of touch up paint and printed pages to tell me to buy dealer parts. (Why even mention this as a feature?)
One week later the vehicle is ready for pick up (again) and we go to check the repair - which is far from perfect (One chip is still visible with no clear coat applied and the section of door sill that was painted has several raised particles in the fresh paint. On a brand new vehicle!! Service tells me "dust extraction isn t the best at the body shop. I guess it s good enough for Capital? Unwilling to let them do more damage to my car by fixing it , I take it and leave.
Driving home I notice there is no sound from my subwoofer. It's 10 minutes to 6pm. I call immediately and reception forwards me service, where I sit on hold until 6pm (closing) and am pushed to voicemail. I leave a message. It is never returned.

You would think all of these things would be caught by a technician during the PDI (that is built into the price you pay) or sales before delivery instead of by the customer when they are presented with their new vehicle. It's nice I finally got to drive it a week and a half after delivery....

I would NOT recommend this dealer EVER for anything. Sales, Service, and their body shop were unable to do anything correctly or competently the 1st time. Go ANYWHERE but here.