I was not happy with my end experience. I did the ...

I was not happy with my end experience. I did the work and I paid it off and was told it would take 7-10 business days but it s been over a month and I still haven t got my diploma. I called over 5x and I kept being told to wait until this day and if it s not there then call back. I called and called and the were not helpful at all. They would ask for my information, I would give it to them, and out of the 4 people I talked to none of them saw my address wasn t right. Finally the 5th person I talked to (a supervisor) finally found the problem and had my diploma sent. But before she did that she told me that I could pay $15 to have a new one sent out and she would refund me in the morning. I thought that was unprofessional considering I couldn t trust these people to send my diploma so how am I going to trust them to refund me money?? Just a overall bad and stressful experience at the end. And no I still don t have my diploma yet I was told to expect it on Monday