Wendy Young

Review of Boulder Running Company

Extremely disappointed. I have gone here for years...

Extremely disappointed. I have gone here for years and had great service, but I went in yesterday and had a condescending and unhelpful sales associate. After showing him my shoes with wear patterns, explaining that both road and mountain shoes have worked for my races in the past, telling him my ultra schedule for the summer, and asking to try on a wide variety of shoes (trail, road, stiff, flexible) just to see what worked, he brought out 3 pairs (2 were the wrong size). I tried them on and asked if there were others I could try. He just listed ~10 general categories of shoes ("we have flexible trail, stiff road,...") and then literally said, "Listen, I can't help you unless you tell me what you want." I had wanted a salesperson who would make suggestions and bring out a variety of shoes based on the large amount of information I had just given! The knowledgeable and helpful sales staff is generally why people come here and why I have in the past (with great past results); is some quality control in order?