Dinesh Y

Review of Audi North Austin

Worst dealership i have ever visited.

Worst dealership i have ever visited.

I made an appointment through phone couple of weeks ago(lady who assisted me was even unable to answer questions)before i took my Q8 to the service. Arrived at the dealership and then a guy comes out to me and asks me for details etc.(provided) I mentioned him i have an appointment @12:00PM and the guys say you don t have any appointment on your name and we don t accept direct walk in s but I m considering you, i was surprised with his response when he says I don t have an appointment, I didn t want to argue with him as he was taking my car for service and when i asked him for loaner s vehicle he say s you even don t have an appointment and we don t have loaners vehicle.( i made sure to get a loaners vehicle while making appointment for service and the lady confirmed to provide one).

Got frustrated with his response and i want to be clear that i have an appointment on my name and then he argues with me saying I m considering you here even with out an appointment. When started arguing with the service person he sates he s new to the dealership and he doesn t know about the the dealership works. I was running out of time and didn t want to argue with the person and left the dealership after giving my Q8

Audi Being a premium luxury automakers in the market and providing poor customer service is really surprising me.