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Went in for an airbag recall, and although I norma...

Went in for an airbag recall, and although I normally don't use the dealership for scheduled maintenance I was already there, so I went ahead with a regular maintenance. I knew there were some things wrong with the car, so I expected to get a call from them asking for permission to work on a few things.

Those calls never came though, and all I got was a call to go pick up my vehicle. If they did perform an inspection they failed to identify simple issues, such as a dead bulb and a shattered fog light housing. I was extremely disappointed that they did not detect these issues, suggesting they never even did the inspection that I'm sure I paid for as part of the 30k service.

The service advisor did not meet with me to go over the work that was performed when I returned to pick up my vehicle. Instead they took my money and shooed me out the door.

A few days later I received a phone call for a routine follow up from someone at the dealership. I expressed my unhappiness with the poor service I received, and he said he would have the service advisor call me. They never called.

I later received an e-mail survey asking me about my service. I again expressed my unhappiness with the service I received and asked to have the dealership to contact me. It has been 9 days since the most recent request and 17 days since the service date, and I can't even get this dealership to contact me to complain about the fact that I was charged for work that was not performed.

This was my first and likely last experience with Putnam Lexus.

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