My experience was terrible. I never received a pro...

My experience was terrible. I never received a proactive update for my service. I got the text for the service tracker, but that was never updated beyond "vehicle checked in". I repeatedly had to reach out to my service adviser for updates, frequently requiring multiple attempts to reach out on my end.

I needed to replace my passenger side mirror. I asked for an estimate when I booked my service and again when I dropped off the car, they said it was impossible to give one until they could look at the mirror and see what components were damaged. When it came time to replace the mirror, I was told that even though the damage didn't require all the parts for the mirror assembly, it comes as one assembly and that the entire thing would be installed. I'm not complaining about the fact that parts come as an assembly, I understand that. What frustrates me is that no matter what happened to my mirror I would have needed the assembly anyways, so just tell me up front "Hey these come as an assembly, so it's going to be $X minimum, but it could be more depending on what all was damaged." I already made the choice to go to the dealership and pay the dealership premium over a bodyshop, just be straight with me.

Finally the service itself was delayed an entire day because the paint shop sprayed the mirror with the wrong color.

So they failed on giving me upfront pricing information, they failed on a customer service standpoint, and they botched the repair job (admittedly they then fixed it before I got it back). They failed me on every level it's possible to fail on.