Kevin S

Review of Pacific Gateway Hotel at Vanco...

Rooms are comfortable and this hotel is convenient...

Rooms are comfortable and this hotel is conveniently located close to the airport. In my opinion breakfast is overpriced but the new Deck restaurant is quite nice. My biggest complaint is with the management who don t allow the front desk staff the authority to do anything other than say hello and ask for a credit card. I ll forego specific examples, of which i have a few during the course of multiple visits, for i feel that the front desk staff would suffer negative consequences. Empowering your front desk staff and eliminating ridiculous hotel policies will earn the Pacific Gateway Hotel 5 star reviews from me in the future.