They left a patient (my dad) who can't move (arms ...

They left a patient (my dad) who can't move (arms and legs) in front of my door. It's cold and snowing today!!!!!!!!!

Today my dad can leave this hospital after a week stay. The social worker (her name is ELS) ordered a taxi for my dad that will arrive at the hospital between 13 and 15 o'clock to pick him up. We arrived at the hospital around 13 o'clock and the nurses told us that my dad left 20 min ago (12h40)????!!!!

We called the social worker to inform why my dad left 20 min earlier than expected and agreed. She wasn't aware so she called the taximan and tells us that the taximan will wait.

Soon later i received a call from an unknown number with my dad's voice telling us the taximan just left. he was alone in front of the door!!!

So i called the social worker again that this is not acceptable. She told me she can't do anything and she assumed that we are home to welcome him. Let's make this more clear.
She finds it logic that when someone ordered a taxi for a patient to leave the hospital that the family will be home!!!!!!!!
She never asked us about this!!!!!
She told us this and said she can't do anything. Sorry but there are plenty of ways to help this.
e.g. by calling the driver again and tell him to stay or or or....
She seemed not to be aware that leaving a patient who can't move in front of a door is NOT OK!! especially with the weather condition of today!!!

Luckily a neighbour saw my dad there alone and watched over him. I didn't know my neighbourhood. We are new people arriving there in the area.

After a couple of calls with the social worker i suggested that it's better not to assume (without asking) that the family will be home to pick up the patient. Instead of being sorry for it she told me: it's better not to order a taxi the same day of leaving the hospital... WHAT?!!

I'm really disappointed in the service and the irresponsibility that this social worker Els provided/showed us and

IT'S NOT OK TO:
1 ordered a taxi but not being aware that the taxi came earlier
2 letting the patient (who can't move ) leaving the hospital with a taxi man without any confirmation of the family
3 for assuming that the family will be home
4 Leaving a patient who can't move alone at the destination
5 not even sorry about the situation and putting the responsibility away

I will NEVER order a transport with this service of this hospital. It's pitty that such a good hospital with excellent medical care and doctors has such a irresponsible social worker.

I know that probably the service of complaint won't even read my complain.

But I sincerely hope nobody's dad, mom or children will ever be in this situation. Especially in the medical world where responsibilities have such a big impact. Medical care people are really trained by themselves to pass/shift the responsibilities or making excuses that it's not their fault.