We were celebrating our anniversary at the Conrad ...

We were celebrating our anniversary at the Conrad and I requested an upgrade but I think i got the same room as i booked just a better view. Anyway being a gold member didn't help get a bigger room.
Just fyi the Hilton app just before the checkin was offering me a higher floor room which I should have taken but I didn't... My mistake
The room was just OK. What set us off was the bed. The bed was not balanced and was tilted in one side.. We had to wake up in the middle of the night and sleep the other side of the bed to balance our body.
The coffee machine light was annoying, there is a light that keeps glowing. We had to find a way to Switch that off too in the middle of the night
The cable was not working and we had to call someone to get that fixed the next day ( the guide button that shows the channels and time still didn't work - pic attached). We contacted them that we will let them know when to send the engineer since we wanted to sleep in the afternoon for a while because the night before wasn't a good sleep. They still called us in our room after an hour asking should we send the engineer by waking us up. It was annoying.
The next day we went for the breakfast ( complimentary for gold members) and was shocked to see the complimentary breakfast only had the oatmeal as the main meal and some baked pastries. Even in smaller hotels you get the regular pancakes or bacon with eggs.
Then when we sat at our table the utensils were dirty (pic attached). And it was the same for my wife we straight away complain about it and it was changed but this is not expected from a high end hotel.
Also the bathtub is not suited for anyone above 5'2", yes it is that small.
If you call from your room by pressing the 0 button they will pick your call one in 10 times

We didn't want to have a late checkout and left early.
Wife was not surprised with the hotel and I have to say I wasn't either.