Well, I can see that I m not alone in thinking tha...

Well, I can see that I m not alone in thinking that the service from LD is very poor. I was involved in a rta which wasn t my fault and I was shunted from the rear. So this should have been an easy and straightforward claim, right? Well, apparently not. Firstly LD kept ringing my husband who was not in the car. It took about 5 phone calls to close his file which should not have been opened in the first place. I was asked for my NI number 5 times despite me telling them in the initial phone call and also completing my online details and also via phone (2x). From there I received a form which had shocking errors and typos!!! Half way through the form I got bored with red penning the errors! They got the other parties name wrong and despite me correcting LD, they are still referring to the other party by a wrong name. Then there was a delay in liability as LD didn t get the address for the other party. Their negotiations were none existent, I had to accept what the other party proposed! I didn t even get the mileage to and fro my physio paid for. I had to wait to a maximum waiting time for everything. I was given uncertain advise such as how to claim my mileage. I have filed a complaint which was supposed to be dealt with within 10 days - on the 10th day this was extended by another 10 days .. I m waiting for a resolution which should be tomorrow... let s see, shall we. I would not recommend this firm! I will speak to my Insurance company and seek my options in case of any other accidents, if LD is the only firm that I am able to use, then I will be leaving the insurance company! Really bad service, a straightforward claim has taken nearly 6 months to resolve.