PLAY SKATEBOARDS

Review of Lasco Ford

Bought a used 2005 Ford Ranger fx4 level 2 from a ...

Bought a used 2005 Ford Ranger fx4 level 2 from a private seller. I inspected the vehicle along with 3 other people and found zero flaws point to point. The only downer about the sale is it came with a airbag recall (the very common takata recall.) I said i'll take it. Took the truck to Lasco Ford in Fenton to have the recall done, as a gesture I figured i'd have them do an oil change so I am at least throwing them some money for their time on the recall. I forgot my recall paperwork that said I am entitled to a loaner car so I didn't demand one. I did however ask the guy I was working with about getting a loaner car and his answer was simply "no, you'll be getting a shuttle." I live in Burton Michigan, it's a good 20 minute drive so...what the hell good is a shuttle if I don't have a shuttle to get back to the dealership? I got up early before work the next day and had my fiance haul me back to Fenton to get the truck which was "ready" for pickup. Upon receiving the truck I noticed right away that the airbag light was blinking 3 or 4 times and then staying on while the truck was on. I didn't want to miss work so I drove it back to Flint. During my lunch I went out and inspected the truck further. The airbag light was still on and I discovered that my engine (73k miles) had a mysteriously low idle that it didn't have before. I called up Lasco and pleaded my case. I'm not the type to yell at people so I calmly told them to please take a look at it. I hauled the truck back that night after work (about 6pm) I made sure to check google before I went (google stated that the service hours are open until 8pm) upon arriving I pulled into the service lane with 2 employees checking their watches and shaking their heads. I didn't care, I just wanted my truck back asap. I talked to a different employee, this time I had my recall paperwork stating that I am entitled to a loaner car. I spent about an hour going back and forth with what could be the culprit of the low idle, the dealerships answer was always "all we did was change the oil and oil filter" long story...long I finally got the truck back today and was eventually given a loaner car to drive but without a ton of hassel. This dealership is setup so weird that all I wanted to do was get my vehicle and leave. You drive your vehicle into the inspection bay/lane and are greeted by some random employee who is either walking around or dealing with another customer. There are about 20 different doors that lead to 20 different places in this service center and it makes zero sense at all. The customer service was subpar but honestly that doesn't bother me as much as the overall service experience and lack of understanding for what was obviously something the dealership did to my truck. I will not be taking my truck or my fiances ford fusion to this dealership for anything. Better options in Holly, Lapeer or Birch Run. Stay clear