Better bed, who does not know it! Excellent produc...

Better bed, who does not know it! Excellent product, bad service!

Incompetent employees with a bad sense of service. Think only of their own commercial targets and are focused on quick sales. Building a long relationship (which one thinks of in a good company) does not know Beter bed.

Topper ordered in August, 2 weeks later it would be in the house. 4 weeks later (after ordering) no form of communication enjoyed from Beter Bed side (have to call / email all the time). After 8 weeks of waiting (because according to conditions, the selling party after expected delivery date 30 days to obtain extra time for delivery) still without topper. The initiative was taken to come up with an interim solution, namely a loan topper, people had not even thought of this yet. Then the lien topper received and again have to wait for the actually ordered topper.
In the beginning of November it was announced that the topper was in stock and that this could be brought along, but the handling (financial, or any compensation) was not spoken. Subsequently, but walked in at the University of Maastricht for a while to ask in a neat way how they looked at it. Both the manager and employees are not suitable for this work and certainly not for a sentence like '' client is king '' to carry!

In the end I paid and picked up the topper, but what a drama of an organization.

P.S: district manager and head office also does not give it their home, although they communicate somewhat better.

The product may be good, but if the sales deviate, Beter Bed will completely drop through the basket.