Fiancee booked an appointment for us an hour and a...

Fiancee booked an appointment for us an hour and a half in advance. I had an emergency, so she called 10 minutes after I she originally booked the appointment to cancel my massage, but not hers. They still charged the 50% cancellation fee for mine ($30), because we held that spot for 10 minutes and they couldn't fill it.

Her massage was lackluster. After all that, they still tried to get her to start a membership.

Worst customer service.