Our $300 a night room is freezing and the kids are...

Our $300 a night room is freezing and the kids are too cold to sleep. I've been calling the desk for over an hour and a half for someone to come fix it. Or even look at it. Or do anything at all. Every call is answered with "we'll send someone right up". But no, they haven't sent anyone right up.

I think that's pretty much all you need to know about his place.