Molly Wirth Review of Sheraton Maui Resort and Spa
I left my card at the bar on a tab, went home and ...
I left my card at the bar on a tab, went home and called the Shariton right away, after being directed to one person then another I finally got connected to a busy signal. I had to work out in Hana from Monday till Friday mean while the whole time I was out there I was trying to get in touch with someone to find my card, they said they hadn't seen it. When I got back from Hana I looked and noticed that they charged my card for that night, of which I NEVER signed for because I had walked out on my tab accidentally, which I used to bartend so I know the steeps you're supposed to take when this sort of thing happens. You see it's not that you guys lost my card that pisses me off, or that you charged me without me signing it, it was the lack of accountability that YOU did in fact lose my card. I drove all the way down from my house in Haiku to Kaanapali spoke which 3 of your managers (one of which was unbelievably rude) and got no where. You guys looked for my card I'll give you that but when you didn't find it there was no accountability on your part. How about an "I'm sorry we lost your card" ?
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