The service was absolutely not worth it I didn t e...

The service was absolutely not worth it I didn t even want to stay anymore after how in-compassionate our checking lady was. No refunds no sorrys not even a gift bag like everyone else got. She didn t even explain to us what was available for our stay, for it being a resort I would have just wasted my money at a regular hotel bc that s what it felt like, just a typical regular hotel that offers nothing. Very very disappointed. We where in for business and celebrating our anniversary and couldn t even do what I wanted like the spa bc the reservation was accidentally booked on the wrong night and we didn t get any help about it or any solutions! Payed for 2 nights over $400 and was only able to stay one night! and not do anything at all. No concerns or help at all from the staff..