Shelly Arnold Review of Pointe Hilton Resort/Tapatio C...
Was not overly impressed when we checked in. Had ...
Was not overly impressed when we checked in. Had to wait about an hour past check in for our room, then it wasn't by our family members like requested. They moved us to another closer which was great except that the AC didn't work, smelled like bad dirty diapers and the refrigerator didn't work. Maintenance had to come 2x to fix ac and put new blower in, then give us a new refrigerator. Smell never did go away. We had my nephews 18 months and 3 yrs old with us for the weekend. When the 18 month old grabbed the edge of the mirror on the wall if just came out of the brackets and almost fell on him. All he was doing was looking at himself. Scared me to death, thought it was going to fall and break on him. Good thing it caught on the chair thing that was by it.
Most of the staff is very nice. I do have to give them that. The views are great too. Pool are cool for the kids and they had plenty of activities for them on this weekend. (labor day) Just thought the rooms should be better for the price. Very disappointed in that. Probably wont go back there again unless there is a really good deal.
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