DOWAP 13

Review of Westin Times Square

We enjoyed our 5-night stay at this comfortable, r...

We enjoyed our 5-night stay at this comfortable, relaxed, Times Square hotel. Ideal base for enjoying New York. The only thing that spoiled our stay was the unacceptable length of time it took to refund the balance of the deposit against potential purchases that they automatically took at Reception, without us being asked, because we were staying more than 24 hours. We queried the unexplained amount added to our bill on our account, which could be viewed on the TV in our room. We were assured it would be back in our bank account within 24 hours of our departure but then we had to chase for it when we got back to the UK more than 10 days later!) Not impressed!