Good job Hilton!!! You just lost a Diamond and sel...

Good job Hilton!!! You just lost a Diamond and select member (we spend over ten thousand plus dollars a year with your company, and paid out of pocket over $300 for select....which we've been unable to retrieve one benefit from) over and poor customer service and a $25 fee.

We have reached out to the hhonors line as well as the hotel for a resolution. And when told we will be making the switch to Marriott, your response was "okay". Not by any means an acceptable customer service response.

Your "benefits" are a joke. We have never been upgraded. (Been a diamond member for FIVE YEARS).

We are making the switch to Marriott and encouraging his 500 employees (that travel 80%) to change the company's prefered hotel chain to Marriott as well.

I highly advise others traveling to choose the Marriot brand also. Especially if you spend thousands a year traveling. The benefits are much better. I have also never received an " okay" from a Marriot team member.