Mitzi Teplitsky

Review of Gregg Young Chevrolet

I recently took my Chevy Cruze that I am leasing i...

I recently took my Chevy Cruze that I am leasing in for the 5,ooo mile check up and to also have a warranty part installed. I made an apointment for 10 am on a Saturday and got their right on time. When I pulled up to the service department, the door opened up right away so I pulled in. There were other cars in there and people running around, but it took a while for someone to come up to my car. Then when I told her my name, she could not find me (even though I had an apt.)? She then asked if I had been there before and I told her yes. That was very disappointing that she didn't even know what appointments they had, and that I didn't show up under the 10:00 appointments. Anyway, I was then told that it was going to take 2 to 2 1/2 hours and she asked me if I could get picked up by someone & come back. However, None of this was ever mentioned to me when I made the appointment. So I went inside and tried to call someone to come and get me, but I could not find anyone. So I went back out there and talked to a guy and he said something about the car might not be done until Monday. That is when I really got frustrated and asked for a loner so that I could leave. He said that he had to go and talk to his manager and I waited awhile before he came back. Then he said that they were just getting the car in. It took them 2 1/2 hours, and they still did not get the warranty part replaced and said that they couldn't wash it either. They gave me a voucher for the car wash and I sat in line for another 1/2 an hour. The Customer service really Sucks in this department and you get a different story with every person that you talk to. My son is union and urged me to buy American but I have to tell you that I also have a Hyundai and the Customer Service is Outstanding in Bellevue! When you pull up, they greet you right away and know who you are. I never had to wait this long there for anything that they did. If it was going to take a while, they would let you know up front and have a loaner ready waiting for you. Even on Saturdays, I never waited more than an hour for a oil change! My son also recently bought a Chevy Silverado that just came off of a lease and it was SUPOSSED to have all of these warranties on it. This $30,000 truck broke down on the Interstate while my son was driving to work. He bought this truck so that he would finally have reliable transportation. Long story short, he not only missed work and didn't get paid but he was told that he was responsible for this and that they were not going to cover it all! Need I say anymore? I love my Chevy, but I can't say the same about this dealership! It seems like they treat you like a heard of cattle and if they are not making any money off of you, then they really don't care so sad.