Awful! The big things and the little things and th...

Awful! The big things and the little things and the staff.
- First, our double room, which we payed 500$/night for was adjacent to a water pipe so every time someone flushed the water above us, we had a gushing sound that woke us up in the middle of the night.
- It feels like they have a "be cheap and give the bare minimum polilcy". There were no toothbrushes\pastes at the room but you had to go down to the lobby and ask for them. There was on soap bar for 3 people! 4 star hotel, 500+$/night!
- No one helped us with our bags, we had to go retrieve them ourselves from the back room
- The staff was SO rude to us.
1. We order a two package deliveries to our room. The package was split up to a 7 small packages of which the hotel lost 1 while assuring us all the boxes were there. Only upon providing them the tracking number and proof they looked for the missing box and wolla, found it! This process took an hour and we were patient, mistakes happen.
2. Then, the manger came and was ANGRY at us - THE GUESTS: He told us, quote: "You must be more strategic with your ordering" and asked "why do you even order things to the hotel, is it cheaper here than your country" and suggested I pay "service charge" ie tip for their "service". How insulting! Not only it's not their business what I order and how it's the hotel's service to handle the packages.
The guy understood he crossed the line and offered me free beer to my room (which we declined).
I warn everyone - DO NOT STAY here.