Great location, great lobby, but certain bad point...

Great location, great lobby, but certain bad points came out during our stay. There is very little sound proofing. I could clearly hear the family next door to us, clearly heard conversations through doors as I walked past then. Our room was next to the entrance door to the apartments next door, so there was a lot of traffic going through. What we heard at all hours of the day was the open, slam, open, slam of this door. When we asked for a change of room, we were told that there weren't any comparable rooms available. We had trouble controlling the room temperature. It was quite cold in the room despite turning the thermostat up. Even hours later we couldn't feel an increase in temp. There were odd rips in the sheets and the television only worked sporadically (certain channels came in, others did not). Despite all of these complaints, the concierge was great (special shout out to Thomas who was amazing), as were the valets. This is supposed to be a quite nice luxury hotel, but there were too many disturbances to back up their reputation.