A

Angel Christmas Joy

3 years ago

Pros: beautiful bridal gowns, clean interior build...

Pros: beautiful bridal gowns, clean interior building

Cons: location is in high crime area, walk-ins not welcome, by appointment only even to just pay and go for a dress, limited choices on bridesmaid dresses, unable to browse gowns and attendant must bring to you in room (you can browse choices on an iPad), attendant must be in fitting room while you undress and try on different dress choices, took 60 days for dress (that was rush order), requests $25 storage fee if held over 20 days even if they fail to notify you that dress was ready (they entered in my email address wrong while ordering and were hesitant to waive the late fee when I objected), unable to try on dress before you finish paying for it (I paid 1/2 up front in October when I ordered and remainder on 1/19/18 at pickup), forcibly walks dress out of building to your car (even if you ask to carry your dress out).

Please note: When I questioned some of these practices they told me that they valued the customer experience and that s why these rules are in place. News flash...you failed in that area! Oh and the dress fits horribly so I ll now need to pay a tailor to alter it.

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