I have booked an flat in Mahaveer celeshe project ...

I have booked an flat in Mahaveer celeshe project under buyback plan and the 3years timeline over on September 2019. But till date I haven't received my money back and I have been following with CRM team and they don't have proper answer. Last week CMR member told me to contact higher management people in Mahaveer group to speedup my payment. I have been emi to bank and Mahaveer builder not worry about their customer....