Nice clean hotel however service was awful. Firstl...

Nice clean hotel however service was awful. Firstly man on reception found great difficulty in finding my name for booking. When found offered no apology. Then went on to tell us that breakfast was served 8.30 - 11. Myself and my partner went to the ground floor at 10.15 next morning expecting breakfast only to be told that breakfast was over, and was actually served on 13th floor! No apology offered once again or alternative proposed. Would not stay here again!!