Jerry GOLDSCHEIN

Review of Diplomat Resort & Spa

This hotel was the worst hotel I have stayed at.

This hotel was the worst hotel I have stayed at.

1..Check in was abut 5:00 pm.
2. never was advised the balcony was closed for exterior maintenance. there was a letter on the desk from the G,M apologizing for this. If I had been notified about this I would have had the option to stay at the Boca Resort.
3.Room was never cleaned one night.
4.MY daughter had requested a blanket and she was told there was none available.
5, Room came with 3 important bulbs not working. Had to request new bulbs!
6.we had checked out and went to valet parking. We were properly informed there would be an approximately 10 minute wait. THIS WAS OK. I REALIZE IT WAS A Holiday. After a 40minute wait and going to the valet they advised my wife that our keys were misplaced . Finally we were out of there.
Our 50th wedding anniversary was ruined.
HOSPITALITY IS ALL ABOUT DETAILS. THEY SURE MISSED THE MARK
Summary: 0 stars. Do not come to this hotel!