We just came back from our trip to Punta Cana, Dom...

We just came back from our trip to Punta Cana, Dominican Republic. We stayed at Now Larimar Punta Cana and we had that "preferred" price option.
We would NEVER come back and we would NOT recommend anybody to stay in this hotel for the following reasons:
1) We were not happy with our room. Based on our "preferred" status, we were supposed to have ten time better room. Our room was on the ground floor, very dark and smelly. Also, our room was required some repairs in the bathroom and the sliding door was not secured. Even though we asked for a repair, it was never done. Also, we had to ask a few times for fresh towels.
2) When we arrived in our hotel we had to wait for our room until 4:00 p.m. Our suitcases were taken from us as we arrived and we had no chance to change our clothes. Since we arrived to the hotel in the morning, it was one lost day ...
3) We ate all ONLY at the hotel and we were drinking ONLY bottled water that we had at the hotel, but we both got some kind of stomach bag or food poisoning.
4) On the top of the above, a few of our personal clothes were stolen from our room.
5) Overall, service was way below average. Even though this is all-inclusive hotel, this is not a 4 or 5 starts hotel. Period. The fair rating for Now Larimar is only 2 or 3 starts at most.
If you are planning to travel to Dominican Republic, which is beautiful, we would suggest you booking a different hotel.