Underwhelming and disappointing. Would not go back...

Underwhelming and disappointing. Would not go back or recommend.
Paid $580 for a superior ocean view room during off peak season and mid week. Given the price, photos on the website, recent refurbishment and 4.5 star rating we were expecting an amazing room. It wasn't! Room was basic, no robe/shoes, small bathroom, no furniture on the balcony which was tiny. Paid for an ocean view room but actually got a view of the volleyball court and garden with the ocean off to the side. Photos on website are very deceiving! When we spoke to reception about it they said there was no mistake.
Food at the resort is a real issue. No room service which is crazy given its a 4.5 star hotel. There were only 2 restaurants open for dinner when we stayed there. One was delicious but very expensive and fancy. The other was very limited with no healthy options like salad and no standard, everyday meals e..g. classic beef burger or pasta.
The atmosphere at the hotel is also bizarre. They advertise themselves as great for families (which I'm sure it is given kids eat free though everything else is very expensive!!) but also great for honeymooners. Given we went for a romantic holiday as a couple we found it annoying having screaming, unsupervised children running around the pool all day and in the restaurants when we were trying to eat so I would definitely NOT recommend for a quiet, relaxing, couple holiday.
Staff also show no concept of customer service. They will see you are standing waiting to be served and walk right past you without helping. When we told reception we were unhappy with the price of our room given it was not what was described on the website they just said there was no mistake and fill out a comment card.
The island itself is beautiful but clearly all their refurbishment money went into their pool and reception area and none into the rooms or thinking about how the resort could be best used. Maybe have a family area and a no kids area? and definitely needs more food options.