Filthy hotel room, broken toilet, no water pressur...

Filthy hotel room, broken toilet, no water pressure in the shower, no towels in the bathroom, no answer on the guest services phone, held for 15 minutes for the front desk. After the wait we never did have any towels delivered. Broken elevator. Loose rugs in the front entryway, lots of guests tripping and getting suitcases stuck on the rugs. Bad parking lot with no sidewalks and lots of ice. We had to park in the rear of the hotel, but the rear hotel doors are locked on Sunday mornings, meaning we had to carry children and luggage through the front doors and walk around the outside of the hotel in an icy parking lot to get to our cars. The 1 star given is for the waterpark, which was an enjoyable experience for our children.