Jessica Eray

Review of The Bull & Barrel - Restaurant...

Went for Tuesday wings day and tried to reserve a ...

Went for Tuesday wings day and tried to reserve a table a week in advance, but they said they don't do reservations. However, when we got to the place, there was a table that has "reserved" on it. We asked about it and we got a lame excuse (lie). So our big group of 14 people had to sit in the bar and they wouldn't even give us enough chairs... the bartender had an attitude when we demanded a chair since some weren't taken. He's reasoning was "that's for that table" ... which doesn't have a paying customer yet... then at the end of the night our team nearly missed our game because they took over 20 minutes to bring us our bills. Wings were fine.

A reply to the owner:
That policy doesn't give you the excuse to give us terrible service. When we spoke to someone about the reservation, they said you can't take reservations but can quickly move tables and chairs around... where's the consistency? That is exactly why most eateries have "no reservations for groups under #" policies, not blanket "no reservations" policies. It was chaotic all night for both guests and staff.

We also had a gift card from you guys and had never used it until last night, and your bartender said, "it was never activated." One of our friends was also charged an extra beer, and we were treated the whole night as if patronizing your bar was a hassle for you (which it likely was, due to forcing a huge group to spread along the bar with no set server).