Ashley Awwad

Review of VIP Boarding Kennel

Update 2/13/19: I finally spoke with the owner who...

Update 2/13/19: I finally spoke with the owner who had been trying to contact my husband and I. She clarified the situation and assured me that my experience was an unfortunate string of misunderstandings, but that my dog had not been placed in a group play session. The girl who told me that was confused due to signage that she misinterpreted outside of my dog's kennel. I appreciate the owner's eagerness to want to rectify the situation and her professionalism over the phone. I am changing my rating from 2 to 4 stars.
Original review: VIP has a nice facility that would probably be fine for any easy going dog. However, I would not recommend boarding a dog with any special needs. They have too many dogs there to keep track of unique requirements. I boarded my German shepherd there for 2 nights. She is dog aggressive, we made this very clear and paid for individual play time for her. So we were surprised and frustrated when we picked her up and the girl asks "did they tell you what happened?" They put our dog in a group play session and reported that it "did not go well". Putting our dog in that situation was unsafe for her and for every other dog and was completely careless. I can also tell from the leftover food they handed me that they mixed the food I provided with something of their own. My dog has a sensitive stomach and I purposefully brought pre-portioned food for her. Why they would take it upon themselves to give her something else is beyond me and also very frustrating.