Debra Edgar

Review of JoAnn's Alpharetta

No longer my go to store for anything crafty - lef...

No longer my go to store for anything crafty - left the store today in literal tears. I went in for fabric to make curtains for my classroom and picked out several fabrics. At the cutting counter I waited in line. I explained the lengths I wanted and right as the associate was getting ready to begin cutting the fabric my 8 year old expresses he needs the bathroom and cannot wait, it s an emergency . I ask where the bathroom is and am told they ve been out of working bathrooms for three days and I would need to take my son next door. Ok, it happens, no big deal.

But then the associate tells me I m going to cut her (another customer behind me) fabric. I m surprised, even though we already discussed the fabrics and lengths, I m told I m losing my place in line. I expressed that this was rude and not appropriate, I d already gone over the details. I can go to public and order ten types of cold cuts, walk away and do my shopping and come back and have a smiling associate hand me my deli meats and cheeses...I mean am I really
In the wrong to expect my order to be fulfilled?

My son clearly needed to get to a bathroom so we run next door. When we returned I spoke to the manager and asked that he speak with the associate to help her understand fairness and use of proper customer service. He offers to go with me and I decline, not wanting to create any tension or trouble . I return to the fabric counter and now there s a line again. I stand to the side and the associate ignores me, I ask am I supposed to go to the back of the line? To which the associate retorts you will need to get a new number . I m totally blown away, in the verge of tears and leave. As we are leaving I tell the manager what happened. Once in the car I cry miserably because I ve dragged my tired kids and myself into the only fabric store for miles and left empty handed. Defeated.

I simply wanted to make curtains for my classroom.

I can t recall a client facing associate ever leaving me so defeated. Despite the necessity and convenience of this store, I will never ever return or spend my hard earned money at JoAnn Fabrics.

Deplorable experience, I do however appreciate the manger - he did at least seem to have it together. If I had felt less defeated by the unnecessary and intentional rudeness of the associate, I may have been better able to respond to his offer to remedy the situation. He does deserve a gold star for being genuine.

I ve gone into that store for many many years and have always had an engaged and brilliant experience but today was the end of that.