Frank Leedy

Review of Hastings Professional Medical

My 3 yr old son is on oxygen because of a heart pr...

My 3 yr old son is on oxygen because of a heart problem. We were in the hospital for 2 and a half months. We have been trying to get a portable oxygen system for him so he doesn't have to be tethered to a large oxygen tank when we take him out. We called several times asking about it and kept getting transferred to voicemail and never got a call back or told we need a special prescription. Then we were told even with a prescription the insurance probably wont cover it. Now its been a little over a month since he got home and finally after the 4th or 5th time I called I got the supervisor she said we dont even need a special prescriptio all they have to do is send it because he already has a prescription for oxygen. She was a little rude. She said "well it only lasts for a couple of hours" thats a long time for a 3yr old. Even so we can always change the cartridge. So it was suppose to be delivered today since yesterday was when we spoke to the supervisor and when we got the delivery today no small oxygen system. My wife asked the delivery guy and he said " oh ya I almost forgot we only have 4 or 5 small oxygen systems so we will need to order one for you" really I'm sure the supervisor could see how many were in stock yesterday. Were ready to switch company's. I wish we would have looked at the Google reviews before we chose to use hastings.